Tide incident

Some card payments are being declined

Notice Resolved View vendor source →

Tide experienced a notice incident on April 19, 2026, lasting 22h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2026, 10:33 AM UTC
Resolved
Apr 20, 2026, 08:46 AM UTC
Duration
22h 13m
Detected by Pingoru
Apr 19, 2026, 10:33 AM UTC

Update timeline

  1. identified Apr 19, 2026, 10:33 AM UTC

    Some card payments may fail even if funds are available. Please don't retry declined transactions until we've fixed this. We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app."

  2. resolved Apr 20, 2026, 08:46 AM UTC

    This incident has been resolved.