Tide experienced a critical incident on August 1, 2025, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 01, 2025, 08:07 AM UTC
At the moment you may not be able to: Make Outbound Payments Confirm Payees See your Direct Debits in the app Create a new Tide account We’re working to resolve this as fast as we can - please check back here for updates. For urgent issues tap ‘Support’ in the app.
- resolved Aug 01, 2025, 09:44 AM UTC
We’re back to normal and you can now: Make Outbound Payments Confirm Payees See your Direct Debits in the app Use your Tide card Create a new Tide account If any of your payments failed earlier, you can retry them. Thank you for giving us the time to resolve this – we appreciate your patience. Once again, we apologise for any inconvenience this may have caused.