Tide experienced a major incident on September 16, 2025, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 16, 2025, 06:22 AM UTC
We're experiencing an issue that's preventing some members from logging into the Tide app. We're working to resolve this and will update this page when you can log in again. Apologies for the inconvenience. If you need urgent support, email tap Support in the app or [email protected], and we'll help you.
- resolved Sep 16, 2025, 08:57 AM UTC
The issue has been resolved and all Members should be able to log in without any issues. Thank you for your patience. We apologise for any inconvenience this may have caused.