Thycotic incident

Privileged Access Service / Cloud Suite - Pod34 Intermittent Issue

Minor Resolved View vendor source →

Thycotic experienced a minor incident on May 20, 2025 affecting Privileged Access Service / Cloud Suite, lasting 4h 51m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 02:32 PM UTC
Resolved
May 20, 2025, 07:23 PM UTC
Duration
4h 51m
Detected by Pingoru
May 20, 2025, 02:32 PM UTC

Affected components

Privileged Access Service / Cloud Suite

Update timeline

  1. investigating May 20, 2025, 02:32 PM UTC

    We are currently experiencing a service disruption affecting Privileged Access Service tenants hosted on Pod34. Customers may encounter the following error when attempting to access the service: "Query has failed: Storage layer exception occurred" Our engineering team is actively investigating the issue and working to implement a fix. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions or concerns, please contact our support team at https://support.delinea.com

  2. monitoring May 20, 2025, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 20, 2025, 07:23 PM UTC

    This incident has been resolved.