Thycotic experienced a critical incident on May 25, 2025 affecting Privileged Access Service / Cloud Suite, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2025, 08:13 AM UTC
We are currently experiencing a service disruption on pod31. We’re reaching out to inform you about an ongoing incident. Our team is working to identify the root cause and implement a solution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.
- identified May 25, 2025, 08:40 AM UTC
We wanted to provide you with an update on the incident affecting the service(s) listed below. Our team has been working diligently to address the issue, and we have identified the issue and are implementing a fix. We appreciate your continued patience and support as we work to fully restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.
- resolved May 25, 2025, 08:59 AM UTC
We’re pleased to inform you that the incident affecting the service(s) listed below has been resolved. Our team has implemented a fix, and all systems are now operating normally. We apologize for any inconvenience this incident may have caused, and we appreciate your understanding and support. For any questions or concerns, please reach out to our support team at https://support.delinea.com.