Thycotic incident
Privilege Manager Cloud: Canada - Unable to Access Tenants (Error 20)
Thycotic experienced a major incident on June 16, 2025 affecting Privilege Manager Cloud, lasting 6h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2025, 08:34 PM UTC
We are currently investigating a service outage affecting Privilege Manager Cloud tenants hosted in Canada. Customers attempting to access the service may encounter Error 20, which indicates a proxy failure due to a TCP connection timeout when trying to reach the web server. Our engineering team is actively working to restore connectivity and resolve the issue as quickly as possible. We appreciate your patience and will provide updates as we learn more.
- identified Jun 16, 2025, 08:46 PM UTC
This issue has been identified with an upstream network vendor and we are working with them to restore the service. Thank you for your patience.
- monitoring Jun 16, 2025, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 16, 2025, 10:14 PM UTC
We are still seeing intermittent failures. We are investigating and appreciate your patience. The next update will be provided as we learn more.
- monitoring Jun 16, 2025, 10:54 PM UTC
The PMC service has been available for the past 45min without any issues. We are continuing to monitor.
- resolved Jun 17, 2025, 02:59 AM UTC
The issue affecting Privilege Manager Cloud tenants in the Canada region has been resolved. We apologize for the inconvenience this may have caused. If you have any questions please contact our support team at https://support.delinea.com