Thycotic incident
Platform: US – Degraded Performance with Engine Pool and Marketplace
Thycotic experienced a minor incident on October 29, 2025 affecting Platform, lasting 7h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:36 PM UTC
We are currently experiencing degraded performance affecting certain UI features in the Platform, specifically within the Engine Pool and Marketplace sections. Our engineering teams are fully engaged and working to restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience while we investigate.
- identified Oct 29, 2025, 05:45 PM UTC
We have identified that the issues impacting UI functionality in Engine Pool and Marketplace are caused by DNS routing issues from our Cloud Provider. Our engineering teams are investigating options to update the network route so that connections from on-prem environments can resume to the Platform. At this time, creating new engines or upgrading existing ones is not possible, and engine listings may not appear in the Platform UI. However, existing sessions and new sessions through the Engine Pool remain unaffected.
- monitoring Oct 29, 2025, 07:25 PM UTC
A fix has been applied, and the UI elements for Engine Pool are now functional. Users should also be able to download from the Marketplace. Our engineering teams continue to monitor the service to ensure full recovery and will provide additional updates as more information becomes available.
- resolved Oct 30, 2025, 12:26 AM UTC
This incident has been resolved.