Thycotic incident
Platform: US - Service Portal access issues from Chicago and Los Angeles data centers
Thycotic experienced a minor incident on December 29, 2025 affecting Platform and Secret Server Cloud, lasting 7h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 29, 2025, 06:32 PM UTC
We are investigating reports of Delinea customers in the United States experiencing failures accessing the Platform and SSC websites when connecting through the Chicago, IL and Los Angeles, CA data centers. Customer in other US regions are not impacted. Our initial findings indicate the issue is caused by an upstream network Point of Presence (PoP) failure. We are actively working with our network vendors to remediate the problem. Workaround: If available, customers may temporarily switch to an alternate ISP or use a VPN to change the network routing to access the Platform and SSC websites. We will provide further updates as more information becomes available.
- monitoring Dec 29, 2025, 11:17 PM UTC
A fix has been implemented by our upstream network partner. We are continuing to monitor in order to ensure that there is no disruption in connectivity to our services.
- resolved Dec 30, 2025, 02:24 AM UTC
This incident has been resolved.
- postmortem Jan 14, 2026, 04:45 PM UTC
Root cause analysis is available [here](https://status.delinea.com/incidents/s1yv495d5w4k)