ThriveCart experienced a minor incident on October 2, 2024 affecting Account Login & Dashboard and Cart Pages & Sales Pages and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2024, 02:49 PM UTC
We're currently aware of and investigating a service disruption that is returning a database error when visiting ThriveCart pages, or slower load times. Affects: Accounts, dashboards, sales pages, Learn
- monitoring Oct 02, 2024, 02:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 02, 2024, 02:56 PM UTC
As promised, we are following up with more details on the issue which occurred between 2am (ET) and 5am (ET). An Ubuntu security patch was released which overwrote some of our configuration and temporarily blocked our servers from connecting to our databases. As a result, service was working intermittently for some users during that window. Our team found the issue and resolve this by 5am ET. We had no advance warning of this patch and are extremely grateful for your patience and understanding during the incident. If you have any questions or concerns please reach out to us at [email protected], or submit a ticket with any relevant details here: https://support.thrivecart.com/submit-support-ticket/.
- resolved Oct 03, 2024, 11:53 AM UTC
This incident has been resolved.