ThriveCart experienced a minor incident on November 26, 2024 affecting Account Login & Dashboard, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Account Login & Dashboard
Update timeline
- investigating Nov 26, 2024, 10:10 PM UTC
Our developers are investigating an intermittent error related to database access. This is appearing for some users within their account dashboard, as well as the checkout editor.
- monitoring Nov 26, 2024, 10:16 PM UTC
Our developers have implemented a fix and are continuing to monitor for continued impact.
- monitoring Nov 26, 2024, 10:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 26, 2024, 10:53 PM UTC
Our developers have resolved the issue.