ThriveCart experienced a critical incident on October 20, 2025 affecting Webhooks, Integrations & API and Account Login & Dashboard and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Webhooks, Integrations & APIAccount Login & DashboardCheckouts & Payment ProcessingCart Pages & Sales PagesLearn
Update timeline
- identified Oct 20, 2025, 07:36 AM UTC
Affects: ThriveCart Dashboard Symptoms: At 06:51 GMT+1, we were notified of an incident with Amazon AWS servers on the East Coast of the U.S. Next Steps: We are closely monitoring the situation and will keep you informed as AWS resolve their issues. You can also follow their updates here: https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 07:41 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 07:59 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 20, 2025, 09:36 AM UTC
This incident has been resolved.