ThriveCart experienced a minor incident on October 20, 2025 affecting Checkouts & Payment Processing, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Checkouts & Payment Processing
Update timeline
- monitoring Oct 20, 2025, 03:01 PM UTC
UPDATE: payments are being captured successfully via your ThriveCart Checkouts and should be reflected in Stripe/PayPal. However, there is a delay in getting data into ThriveCart / webhooks firing as expected, due to AWS still experiencing a degraded service. When the AWS service fully resumes, the data / webhooks will retroactively pull in data / fire as expected.
- resolved Oct 21, 2025, 05:42 PM UTC
This incident has been resolved.