Threekit incident

Performance Degradation in Preview

Resolved after 1 hour 7 minutes, affecting Preview and Render Service and 1 more, on August 14, 2023.

monitoring Aug 14, 2023, 03:21 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 14, 2023, 02:35 PM UTC
Resolved
Aug 14, 2023, 03:42 PM UTC
Duration
1h 7m
Detected by Pingoru
Aug 14, 2023, 02:35 PM UTC

Affected components

PreviewRender ServiceAR ServiceConfiguration Service

Update timeline

  1. investigating Aug 14, 2023, 02:35 PM UTC

    We are currently investigating this issue.

  2. identified Aug 14, 2023, 02:39 PM UTC

    The issue has been identified, and a fix is being designed.

  3. monitoring Aug 14, 2023, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2023, 03:42 PM UTC

    This incident has been resolved.

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