Threekit incident

Service Degradation

Resolved after 3 hours 24 minutes, affecting Production, on July 23, 2024.

resolved Jul 23, 2024, 05:32 PM UTC

This incident is resolved. Please reach out to support if you experience any additional issues.

Started
Jul 23, 2024, 02:08 PM UTC
Resolved
Jul 23, 2024, 05:32 PM UTC
Duration
3h 24m
Detected by Pingoru
Jul 23, 2024, 02:08 PM UTC

Affected components

Production

Update timeline

  1. identified Jul 23, 2024, 02:08 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jul 23, 2024, 02:14 PM UTC

    We are temporarily disabled the datatables service to remediate the issue in an expedited manner. Updates to follow shortly.

  3. identified Jul 23, 2024, 02:47 PM UTC

    Services other than Datatables are showing as healthy, we are continuing to monitor and resolve the underlying issues. Updates to follow shortly.

  4. monitoring Jul 23, 2024, 04:45 PM UTC

    A fix has been implemented and we are currently monitoring. Please reach out to support if you experience further issues.

  5. resolved Jul 23, 2024, 05:32 PM UTC

    This incident is resolved. Please reach out to support if you experience any additional issues.

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