ThreatLocker experienced a minor incident on April 30, 2026 affecting Portal [Instance C], lasting 4h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Portal [Instance C]
Update timeline
- investigating Apr 30, 2026, 08:00 PM UTC
We have received reports of customers experiencing performance issues and logouts on Instance C. We are investigating.
- monitoring Apr 30, 2026, 08:11 PM UTC
We have identified the cause of this performance issue as too many active connections on the instance, which was causing high CPU usage on the server. We have since allocated additional resources and are monitoring.
- resolved May 01, 2026, 12:22 AM UTC
We have been monitoring and there have been no further issues. This is now resolved