ThreatLocker experienced a critical incident on February 25, 2026 affecting LiveChat Chat Widget, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2026, 05:09 PM UTC
Our 3rd party chat service provider, LiveChat, have confirmed that they are currently experiencing an outage. https://status.livechat.com/incidents/01KJ9H5EV1126499GPNHCT9CVT ThreatLocker's Chat with a Cyber Hero service may be impacted by this outage. For urgent assistance please call +1 833-292-7732
- investigating Feb 25, 2026, 05:53 PM UTC
LiveChat have stated 'While chats can be started, customers may experience delays or failures when sending messages.'
- monitoring Feb 25, 2026, 06:47 PM UTC
LiveChat has stated that "Deployment of the fix is complete. We are monitoring the service to ensure full stability" ThreatLocker is going to continue monitoring as well before resolving this outage.
- resolved Feb 25, 2026, 11:25 PM UTC
LiveChat remains to have this outage in a monitoring state at this time to ensure full stability. The ThreatLocker LiveChat widget has been stable for the last several hours with no noticeable issues. We will downgrade this outage at this time if you notice any issues with LiveChat please reach out to support through the available channels.