ThreatLocker incident

Log In issues have been reported for customers on Instance EU1

Minor Resolved View vendor source →

ThreatLocker experienced a minor incident on July 1, 2026 affecting Portal [Instance EU1] and API [Instance EU1], lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 09:15 AM UTC
Resolved
Jul 01, 2026, 12:18 PM UTC
Duration
3h 3m
Detected by Pingoru
Jul 01, 2026, 09:15 AM UTC

Affected components

Portal [Instance EU1]API [Instance EU1]

Update timeline

  1. investigating Jul 01, 2026, 10:06 AM UTC

    Please access the portal using beta.threatlocker.com while we investigate this issue. Device check-ins may also be affected.

  2. investigating Jul 01, 2026, 10:57 AM UTC

    We are continuing to investigate this issue. Device check-ins are returning to normal.

  3. investigating Jul 01, 2026, 11:06 AM UTC

    We are continuing to investigate this issue. Devices are now checking in as normal.

  4. monitoring Jul 01, 2026, 11:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 01, 2026, 11:51 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 01, 2026, 12:18 PM UTC

    This is now resolved