ThousandEyes incident

Service Degradation Affecting Test Views Load Times

Minor Resolved View vendor source →

ThousandEyes experienced a minor incident on July 24, 2026 affecting Platform Availability and API Availability and 1 more component, lasting 14d 21h. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 04:55 PM UTC
Resolved
Aug 08, 2026, 02:28 PM UTC
Duration
14d 21h
Detected by Pingoru
Jul 24, 2026, 04:55 PM UTC

Affected components

Platform AvailabilityAPI AvailabilityTest data availability

Update timeline

  1. investigating Jul 24, 2026, 04:55 PM UTC

    Customers may experience delays loading Multi-Test Views data for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.

  2. identified Jul 27, 2026, 03:53 PM UTC

    Our engineering team has identified the cause of the issue and is planning to release a fix as soon as possible. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email [email protected] if you have any questions.

  3. monitoring Jul 27, 2026, 10:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 08, 2026, 02:28 PM UTC

    This incident has been resolved