ThinkOn incident

OTT2 / OTT2E - Key Management Server outage, affecting SOS service

Notice Resolved View vendor source →

ThinkOn experienced a notice incident on July 15, 2025 affecting OTT2 Object Storage, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 04:12 PM UTC
Resolved
Jul 17, 2025, 04:21 PM UTC
Duration
2d
Detected by Pingoru
Jul 15, 2025, 04:12 PM UTC

Affected components

OTT2 Object Storage

Update timeline

  1. investigating Jul 14, 2025, 03:52 PM UTC

    We still continue working with a vendor to resolve this issue.

  2. investigating Jul 14, 2025, 07:41 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 14, 2025, 07:51 PM UTC

    We are continuing to work with the vendor to restore SOS services.

  4. identified Jul 15, 2025, 04:12 PM UTC

    ThinkOn Team is continuing to work with the vendor to restore SOS service.

  5. identified Jul 15, 2025, 05:32 PM UTC

    ThinkOn Team is continuing to work with the vendor to restore SOS service.

  6. identified Jul 15, 2025, 05:32 PM UTC

    We are continuing to work on a fix for this issue.

  7. resolved Jul 17, 2025, 04:21 PM UTC

    This incident has been resolved.