ThinkOn experienced a notice incident on February 5, 2026 affecting CGY4 Virtual Compute and CGY4 Zerto Virtual Replication, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 05, 2026, 01:38 PM UTC
Please be advised that we are currently troubleshooting a network situation: We are currently investigating a network issue at CGY4. While we troubleshoot and address the root cause, the connection to a few services may become intermittently, such as the vCloud portal and Zerto replications. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the problem. Further updates will be provided as they become available.
- resolved Feb 05, 2026, 02:55 PM UTC
The network issue that was impacting services in CGY4 has now been fully resolved.