Think Lumo Outage History

We are investigating increased response times from our flights API.

We have identified the issue as a hardware failure and failover is in progress.

Failover is complete and service is restored for most customers.

Service has been restored for all customers. This will be the last communication on this incident. If you have questions, please reach out to [email protected].

We have identified the cause as an issue with our upstream flight data provider. We are working with them to restore service.

Service has been restored. The incident is now closed.

This incident is being reopened since alerts seem to have stopped again - we are in touch with our data provider and will share an update as we hear more.

Service has been restored and we are monitoring the feed.

Alerts are flowing again and service has been restored. This will be the last communication about this incident.

Real-time flight alerts are not flowing. This has been traced to an upstream issue with our flight data provider. We will keep you updated as we learn more.

Alerts are back up again. This will be the last communication on this incident. If you have any questions, please email [email protected].

We are noticing reduced alert volumes, which has been traced to an issue wiht our upstream flight data vendor. We are working with them to address the issue.

Our flight data vendor is working on a fix and we will update you as soon as we have an update.

Service has been restored as of around 14:10 UTC (10:10 US Eastern time). We are continuing to monitor.

We can confirm that alerts are back to normal. This incident is now closed. If you have questions, please email [email protected].

We have identified the cause as an issue with data flowing from our upstream flight status data provider.

Alerts are flowing again and we are back at BAU. No further updates will be posted.

Flight alerts are currently not flowing due to an issue with our upstream data vendor, and have reached out to them. We will update you as soon as we hear back.

The upstream issue was rectified as of around 19:50z, we continued to monitor and alerts are business as usual.

Real-time alerts are not flowing due to an upstream data issue from our flight data vendor. The vendor has been informed and we will provide updates as we learn more.

Alerts are back up, and service has been restored. The incident is now closed. If you have any questions, please reach out to [email protected].

We are investigating a degradation in alert volume, impacting all customers. We have traced this to reduced volume of alerts from our flight data vendor. We will share updates here as we reiceve updates from our upstream data vendor.

Upstream data has been restored, and alert volume is back up. This incident is now closed. No further updates will be posted here - please reach out to [email protected] if you have any questions. Good night!