Resolved after 1 hour 42 minutes, affecting Europe 1 (eu1), on September 8, 2020.
After investigation, we found that one of the databases that we use to store state unexpectedly ran out of memory. Upgrading the resources solved the issue.
Affected components
Europe 1 (eu1)
Update timeline
- investigating Sep 08, 2020, 07:21 AM UTC
We are investigating reports that downlinks are not being sent in our eu1 cluster.
- monitoring Sep 08, 2020, 08:31 AM UTC
We've identified the cause and have applied a fix. We're monitoring traffic to confirm.
- resolved Sep 08, 2020, 09:03 AM UTC
After investigation, we found that one of the databases that we use to store state unexpectedly ran out of memory. Upgrading the resources solved the issue.
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