Resolved after 1 day 4 hours, affecting Europe 1 (eu1) and North America 1 (nam1) and 1 more, on September 10, 2020.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Sep 10, 2020, 12:58 PM UTC
We are investigating application linking issues in the Europe (eu1) cluster of our Cloud Hosted service.
- monitoring Sep 10, 2020, 03:06 PM UTC
We've identified the cause and have applied a fix. We're monitoring the system.
- monitoring Sep 11, 2020, 08:56 AM UTC
On monitoring the status overnight, we see that the application links are stable, uplinks are being processed. However, we are noticing a drop in delivered downlinks. We've traced the possible cause of the issue and are working on applying a fix.
- monitoring Sep 11, 2020, 10:51 AM UTC
We are deploying a patch to `eu1`, `au1` and `nam1` clusters and are monitoring results.
- identified Sep 11, 2020, 03:04 PM UTC
We're investigating an issue with downlink not being scheduled to gateways. The cluster does not correctly keep track of downlink paths to gateways, so the Network Server cannot reach a Gateway Server to which the gateway is connected. We're on it and post progress here.
- monitoring Sep 11, 2020, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 11, 2020, 04:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 11, 2020, 05:19 PM UTC
The issue has been identified and fixed. Everything is back operational.
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