Resolved after 3 hours 38 minutes, affecting Europe 1 (eu1) and North America 1 (nam1) and 1 more, on November 17, 2020.
We are continuing to monitor for any further issues.
Affected components
Europe 1 (eu1)North America 1 (nam1)Australia 1 (au1)
Update timeline
- monitoring Nov 17, 2020, 04:00 PM UTC
We experience degraded performance for downlink. We identified internal clustering and configuration issues as the cause. A fix has been deployed and we're monitoring the results. This incident acts as a placeholder to follow up. At the time of writing, services should be back to normal and perform better than an hour ago.
- monitoring Nov 17, 2020, 04:24 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 17, 2020, 07:38 PM UTC
This incident has been resolved.
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