Resolved after 16 hours 47 minutes, affecting Europe 1 (eu1) and North America 1 (nam1) and 1 more, on November 18, 2020.
We monitored the fixed infrastructure overnight and all metrics are back and healthy.
Affected components
Update timeline
- identified Nov 18, 2020, 03:42 PM UTC
We experience degraded performance for downlink. We've identified the cause and will apply a fix shortly.
- monitoring Nov 18, 2020, 08:56 PM UTC
We identified the cause of the issue to be unintended throttling of uplink messages in the Network Server which caused a queueing of uplinks and disrupting downlink flow. We've applied a fix that ensures that this throttling is mitigated and traffic reaches the application server as intended. We're continuing to monitor the fix.
- resolved Nov 19, 2020, 08:30 AM UTC
We monitored the fixed infrastructure overnight and all metrics are back and healthy.
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