The Things Industries incident
TTIG Pro cellular connectivity issues in United States and Canada
Resolved after 2 hours 34 minutes, affecting Cellular data for The Things Industries gateways, on March 26, 2025.
The affected gateways are reconnecting. The reason they don't immediately reconnect is because of a back-off timer: cellular devices are not permitted to restart the modem and activate data immediately in a loop without pausing exponentially. The underlying cause is one of Soracom's network partners that is taking effective actions. Soracom is our SIM card and cellular data plan provider.
Affected components
Update timeline
- monitoring Mar 26, 2025, 08:28 AM UTC
About 30% of The Things Indoor Gateway Pros that are connected via Cellular in United States or Canada are offline. This is because of an outage of our Cellular data provider. We are monitoring here: https://status.soracom.io/incidents/281859?lang=en. There is unfortunately little our teams can do at this point.
- monitoring Mar 26, 2025, 10:40 AM UTC
The affected gateways are reconnecting. The reason they don't immediately reconnect is because of a back-off timer: cellular devices are not permitted to restart the modem and activate data immediately in a loop without pausing exponentially. The underlying cause is one of Soracom's network partners that is taking effective actions. Soracom is our SIM card and cellular data plan provider.
- resolved Mar 26, 2025, 11:02 AM UTC
This incident has been resolved.
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