The Things Industries incident
Gateways disconnected from The Things Stack Cloud in the nam1 cluster
Resolved after 1 day 1 hour, affecting North America 1 (nam1), on August 10, 2025.
We have monitored the applied fix, and we've received confirmation that the problem has been fixed. If issues persist, please reach out to [email protected] We will process all the information and post an incident report in the coming days.
Affected components
Update timeline
- investigating Aug 10, 2025, 12:54 PM UTC
We are currently investigating this issue.
- investigating Aug 10, 2025, 12:55 PM UTC
We are continuing to investigate this issue.
- investigating Aug 10, 2025, 05:23 PM UTC
We are continuing to investigate the root cause of issue. In the meantime, we have applied a few correcting steps and around 80% of UDP and 70% of LBS gateways are reconnected and we expect the rest to reconnect soon.
- investigating Aug 11, 2025, 06:23 AM UTC
The gateways have reconnected and are forwarding traffic, but the entity pages in the Console are unaccessible. We are continuing to investigate the issue.
- monitoring Aug 11, 2025, 12:51 PM UTC
We have identified the issue and applied a fix. We are monitoring the effectiveness of the fix.
- resolved Aug 11, 2025, 02:34 PM UTC
We have monitored the applied fix, and we've received confirmation that the problem has been fixed. If issues persist, please reach out to [email protected] We will process all the information and post an incident report in the coming days.
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