The Bar Method incident

Support Portal Email Notifications

Minor Resolved View vendor source →

The Bar Method experienced a minor incident on June 11, 2024 affecting Support Portal, lasting 18h 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2024, 06:42 PM UTC
Resolved
Jun 12, 2024, 01:34 PM UTC
Duration
18h 52m
Detected by Pingoru
Jun 11, 2024, 06:42 PM UTC

Affected components

Support Portal

Update timeline

  1. investigating Jun 11, 2024, 06:42 PM UTC

    We are currently aware of and investigating an issue where Jira is not sending email notifications of ticket replies. Please actively monitor your ticket submissions for progress within the Jira platform during this time.

  2. resolved Jun 12, 2024, 01:34 PM UTC

    This incident has been resolved.