The Bar Method experienced a minor incident on January 11, 2024 affecting Xplor MarianaTek, lasting 178d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 11, 2024, 07:10 PM UTC
We have identified an issue where instances of MarianaTek reports failing to load date ranges larger than a few days. Should you encounter this, please submit a support ticket.
- identified Apr 29, 2024, 06:57 PM UTC
MarianaTek has identified this issue mostly impacts our tenant and are in need of further examples of this issue. Please screen record reports failing to load and use this to submit a support ticket.
- identified Jun 27, 2024, 04:12 PM UTC
The issues of livestream auto-check in not working and livestream emails not sending have been resolved. For the remaining issues, MarianaTek is required to undergo a last minute maintenance window this evening, Thursday June 27th from 10pm - 12am ET. During this window, we will be making a *minor* necessary upgrade to our infrastructure. Please note that Mariana Tek's admin, frontend pages, and all apps will be inaccessible during this time. We understand this timing is not ideal for all locations, but was the best mutual time for all brands that are impacted.
- identified Jun 27, 2024, 08:20 PM UTC
MarianaTek support teams have been able to narrowed tonight's maintenance window to 10:30pm - 12am ET to assist with West Coast class start times. These studios will now be able to fully check those class times prior to the window start time.
- identified Jun 28, 2024, 02:15 PM UTC
Last nights maintenance window was postponed - This was necessary as some tasks needed for the maintenance to take place were not completed in time. Resolving this issue remains the number one priority - As soon as we know the timing for the updated window and fixes, those details will be communicated on this status alert.
- monitoring Jun 28, 2024, 05:22 PM UTC
MarianaTek engineering team has identified the root cause of this issue and now all membership dues are up to date. Should you notice this is not the case, please send in a support ticket directly to MarianaTek.
- monitoring Jul 01, 2024, 05:20 PM UTC
MarianaTek has re-scheduled this maintenance window for July 2 10:30p- 12:30a EST. We expect the system latency issues in admin to be resolved once the window is complete - All other issues such as livestream emails, holds not releasing, class roster not refreshing and membership dues payments to be resolved. Should you still be experiencing the issues listed, please reach out to MarianaTek Support.
- resolved Jul 08, 2024, 03:59 PM UTC
This incident has been resolved.