The Bar Method incident

Support Portal Outage

Critical Resolved View vendor source →

The Bar Method experienced a critical incident on November 4, 2024 affecting Support Portal, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 02:59 PM UTC
Resolved
Nov 04, 2024, 03:19 PM UTC
Duration
19m
Detected by Pingoru
Nov 04, 2024, 02:59 PM UTC

Affected components

Support Portal

Update timeline

  1. identified Nov 04, 2024, 02:59 PM UTC

    We are currently aware of an issue with the support portal where users are not currently able to log in. If you experience this issue, please be aware that support may be delayed during this time. An update will be provided when we have deployed a fix for this issue.

  2. monitoring Nov 04, 2024, 03:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2024, 03:19 PM UTC

    This incident has been resolved.