The Bar Method incident

Xplor Growth Outage

Major Resolved View vendor source →

The Bar Method experienced a major incident on December 9, 2024 affecting Xplor Brandbot, lasting 9d 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 04:26 PM UTC
Resolved
Dec 18, 2024, 06:06 PM UTC
Duration
9d 1h
Detected by Pingoru
Dec 09, 2024, 04:26 PM UTC

Affected components

Xplor Brandbot

Update timeline

  1. investigating Dec 09, 2024, 04:26 PM UTC

    Xplor Growth is experiencing an outage impacting Landing Page and Campaign services. The Landing Page service was restored pretty quickly yesterday, however the fix for campaigns is still in process. Right now, automated campaigns are paused, but everything else is functioning as expected. We have identified the root cause, but do not yet have a timeline for resolution. Further, once the fix is in-place and campaigns are restored, any campaigns that did not go through / were delayed, will be picked up and sent.

  2. identified Dec 10, 2024, 10:13 PM UTC

    Xplor Growth have identified and resolved an issue with the landing page service. Campaign Services continues to be down and a fix is being worked on.

  3. resolved Dec 18, 2024, 06:06 PM UTC

    Xplor Growth has resolved the outage impacting Landing Page and Campaign services.