The Bar Method incident

Medallia check-in events were not being received

Notice Resolved View vendor source →

The Bar Method experienced a notice incident on February 10, 2025, lasting 7d 16h. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2025, 05:11 PM UTC
Resolved
Feb 18, 2025, 09:30 AM UTC
Duration
7d 16h
Detected by Pingoru
Feb 10, 2025, 05:11 PM UTC

Update timeline

  1. investigating Feb 10, 2025, 05:11 PM UTC

    Medallia has an issue where check-in events were not being received by the platform, making it so surveys were not sending to all clients as they should. This affected all studios starting 1/29. As of today, this issue has been fixed for general check in’s and survey’s will resume as normal. This issue will be resolved for first time client check in’s tomorrow. We will not be resending surveys for the impacted period but will proceed with data collection moving forward. Thank you for your patience!

  2. resolved Feb 18, 2025, 09:30 AM UTC

    The issue with check-in events has been resolved and surveys are triggering again as expected.