Text Request experienced a minor incident on January 13, 2026 affecting CORE FUNCTIONALITY and Autoresponders and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
CORE FUNCTIONALITYAutorespondersDelivery Status NotificationsEscalationGroup messagingInbound messagingOutbound messagingP2P messaging
Update timeline
- investigating Jan 13, 2026, 06:26 PM UTC
Text Request is currently experiencing issues loading. Our teams are actively working to restore full functionality. At this time we suggest retrying in about 15 minutes.
- monitoring Jan 13, 2026, 06:58 PM UTC
We are currently seeing that Text Request is loading as expected. We are continuing to closely monitor the situation.
- resolved Jan 13, 2026, 08:43 PM UTC
At this time all functionality has returned to normal.