Text Request incident

Potential Issues with Custom Group Message

Minor Resolved View vendor source →

Text Request experienced a minor incident on June 19, 2026 affecting CORE FUNCTIONALITY and Group messaging, lasting 10h 29m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 02:53 PM UTC
Resolved
Jun 20, 2026, 01:22 AM UTC
Duration
10h 29m
Detected by Pingoru
Jun 19, 2026, 02:53 PM UTC

Affected components

CORE FUNCTIONALITYGroup messaging

Update timeline

  1. investigating Jun 19, 2026, 02:53 PM UTC

    We have identified a potential issue with the Custom Message portion of group messages and are working to resolve those issues as quickly as possible. In the meantime we have identified a potential workaround by using regular Group Message and Merge Fields. To do this you would need to first set up the custom fields and then import the contacts to a group while also making sure to fully map the field to their contact. These help article would show you how should you wish to go use this potential workaround: https://help.textrequest.com/merge-fields https://help.textrequest.com/creating-group

  2. investigating Jun 19, 2026, 11:08 PM UTC

    We have identified a solution for the issues identified this morning for Custom Group Messages. At this time we are finalizing the details for the release. More updates to follow.

  3. resolved Jun 20, 2026, 01:22 AM UTC

    Custom Group Message is again working as expected.