Resolved after 1 hour 59 minutes, on September 16, 2026.
We've now fully resolved the incident. Thanks again for your patience. The team has taken necessary action to help prevent this kind of incident in the future. Reach out to our team at [email protected] with any additional questions..
Update timeline
- investigating Sep 16, 2026, 05:26 PM UTC
We are so sorry your messages aren’t being sent. We are on it! We are looking into the issue right now and will keep you posted as we investigate!
- investigating Sep 16, 2026, 06:51 PM UTC
We've fixed the core issue, and are waiting for things to recover. Messages that were stuck in Pending with a "Queued" or "Failed" state have now be sent. If your messages still show a "Failed" status, they will need manually resent. Contact [email protected] if you have any questions. Thank you for you patience.
- resolved Sep 16, 2026, 07:26 PM UTC
We've now fully resolved the incident. Thanks again for your patience. The team has taken necessary action to help prevent this kind of incident in the future. Reach out to our team at [email protected] with any additional questions..
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