Text-Em-All incident

Text Messaging is not fully working

Resolved after 57 minutes, affecting SOAP API (SOAP API — 536bd6f1fd254d6008000281) and Text Messaging, on October 28, 2026.

monitoring Oct 28, 2026, 05:22 PM UTC

We have put a fix in place for the issue with Text Messaging. Broadcasts should continue to go out without any further action. Conversation messages should now send successfully. We are currently monitoring. If you are experiencing any issues, please reach out [email protected].

Started
Oct 28, 2026, 04:50 PM UTC
Resolved
Oct 28, 2026, 05:48 PM UTC
Duration
57m
Detected by Pingoru
Oct 28, 2026, 04:50 PM UTC

Affected components

SOAP API (SOAP API — 536bd6f1fd254d6008000281)Text Messaging

Update timeline

  1. investigating Oct 28, 2026, 04:50 PM UTC

    We are aware of an issue with Text Messaging. Broadcasts may go out slowly or appear stuck. Conversation messages are resulting in errors. We are currently investigating.

  2. monitoring Oct 28, 2026, 05:22 PM UTC

    We have put a fix in place for the issue with Text Messaging. Broadcasts should continue to go out without any further action. Conversation messages should now send successfully. We are currently monitoring. If you are experiencing any issues, please reach out [email protected].

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