Resolved after 37 minutes, affecting app.tettra.co, on September 5, 2019.
We have successfully mitigated the connection issues, and will work to assess what we can do to prevent such issues in the future.
Affected components
Update timeline
- investigating Sep 05, 2019, 03:18 PM UTC
We are getting alerts of degraded performance to the point where some users are unable to view their content or log in. We are investigating.
- investigating Sep 05, 2019, 03:31 PM UTC
We have narrowed down the issue to problems connecting to where we store data. We have contacted our service provider's support team but are also further investigating ourselves.
- resolved Sep 05, 2019, 03:47 PM UTC
We have successfully mitigated the connection issues, and will work to assess what we can do to prevent such issues in the future.
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