Tettra incident

Email delivery disabled due to spam attack

Resolved after 4 hours 43 minutes, affecting app.tettra.co, on December 26, 2020.

resolved Dec 26, 2020, 08:54 PM UTC

Email delivery and links are operational again. The 'share' page via email functionality has been temporarily disabled while we mitigate further spam attempts.

Started
Dec 26, 2020, 04:10 PM UTC
Resolved
Dec 26, 2020, 08:54 PM UTC
Duration
4h 43m
Detected by Pingoru
Dec 26, 2020, 04:10 PM UTC

Affected components

app.tettra.co

Update timeline

  1. identified Dec 26, 2020, 04:10 PM UTC

    All emails from our application have been suspended since Dec 24 approximately 22:24 UTC due to a spam attack. This includes all automated notification emails, invitation emails, and page share emails. We have identified and suspended the malicious account(s) and are in the process of re-enabling emails.

  2. identified Dec 26, 2020, 05:34 PM UTC

    Links in existing/delivered emails are also disabled while we continue to work on a fix.

  3. resolved Dec 26, 2020, 08:54 PM UTC

    Email delivery and links are operational again. The 'share' page via email functionality has been temporarily disabled while we mitigate further spam attempts.

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