Tesorio Outage History

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Tesorio had 3 outages in the last 2 years totaling 3h 34m of downtime, averaging 0.1 incidents per month.

There were 3 Tesorio outages since September 23, 2026 totaling 3h 34m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.tesorio.com

Minor October 7, 2026

Delayed cash-matching recommendations

Detected by Pingoru
Oct 07, 2026, 02:38 PM UTC
Resolved
Oct 07, 2026, 03:07 PM UTC
Duration
28m
Affected: Cash Application Recommendations
Timeline · 4 updates
  1. investigating Oct 07, 2026, 02:38 PM UTC

    We are investigating delayed cash-matching recommendations. Manual matching and existing recommendations continue to work normally.

  2. identified Oct 07, 2026, 02:38 PM UTC

    Some cash-matching recommendations may be delayed or temporarily unavailable. Our team has identified the cause and is working to restore full recommendation generation. Manual matching and existing recommendations continue to work normally. No action is needed from customers.

  3. monitoring Oct 07, 2026, 03:07 PM UTC

    A fix has been deployed and cash-matching recommendations are generating normally. We are monitoring to confirm stability.

  4. resolved Oct 07, 2026, 03:07 PM UTC

    This incident has been resolved. Cash-matching recommendations are generating normally. No action is needed from customers.

Read the full incident report →

Minor September 29, 2026

AI services experiencing intermittent issues

Detected by Pingoru
Sep 29, 2026, 02:44 PM UTC
Resolved
Sep 29, 2026, 04:01 PM UTC
Duration
1h 17m
Affected: AI / Relay
Timeline · 5 updates
  1. investigating Sep 29, 2026, 02:44 PM UTC

    We are investigating reports of intermittent issues with AI-powered features, including AI Chat and automated agent tasks. Core platform functionality including Dashboard, Payments, and Collections is unaffected. We will provide updates as we learn more.

  2. identified Sep 29, 2026, 02:46 PM UTC

    We have identified the cause as an upstream issue with our AI provider. Some AI-powered features such as AI Chat and automated tasks may experience intermittent errors or delays. Built-in retry mechanisms are recovering most affected tasks automatically. All other platform features are operating normally. We are monitoring our provider's recovery and will update when the issue is resolved.

  3. monitoring Sep 29, 2026, 03:17 PM UTC

    Our upstream AI provider has deployed a fix and reports most services recovered. We are monitoring to confirm stability of AI Chat and automated tasks. Core platform features were not affected and continue to operate normally.

  4. monitoring Sep 29, 2026, 03:42 PM UTC

    Our upstream AI provider reports all services operating normally since 14:59 UTC. We are continuing to monitor for stability before resolving. All other platform features remain unaffected.

  5. resolved Sep 29, 2026, 04:01 PM UTC

    This incident has been resolved. Our upstream AI provider confirmed full recovery and all AI-powered features are operating normally. Failed tasks during the incident were recovered by built-in retry mechanisms. Thank you for your patience.

Read the full incident report →

Minor September 23, 2026

Cash Application Recommendations — delayed generation

Detected by Pingoru
Sep 23, 2026, 06:21 PM UTC
Resolved
Sep 23, 2026, 08:09 PM UTC
Duration
1h 48m
Affected: Cash Application Recommendations
Timeline · 5 updates
  1. investigating Sep 23, 2026, 06:21 PM UTC

    We are investigating an issue preventing new payment-matching recommendations from being generated. Existing recommendations remain available and accurate. We have identified the root cause and are deploying a fix. We expect resolution shortly.

  2. identified Sep 23, 2026, 06:54 PM UTC

    We have identified the cause of delayed recommendation generation. A configuration change by our data warehouse provider affected our data processing pipeline. We are deploying an update to restore normal operation. Existing recommendations remain unaffected.

  3. identified Sep 23, 2026, 07:24 PM UTC

    We have deployed an initial fix and are addressing one remaining code path. A follow-up update is being released. Core recommendation generation is proceeding for most workflows. We expect full resolution shortly.

  4. monitoring Sep 23, 2026, 07:46 PM UTC

    A fix has been deployed. New recommendations are now being generated normally. We are monitoring to confirm stability.

  5. resolved Sep 23, 2026, 08:09 PM UTC

    This incident has been resolved. All recommendation services are operating normally.

Read the full incident report →