Tesorio incident
Cash Application Recommendations — delayed generation
Tesorio experienced a minor incident on September 23, 2026 affecting Cash Application Recommendations, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 06:21 PM UTC
We are investigating an issue preventing new payment-matching recommendations from being generated. Existing recommendations remain available and accurate. We have identified the root cause and are deploying a fix. We expect resolution shortly.
- identified Sep 23, 2026, 06:54 PM UTC
We have identified the cause of delayed recommendation generation. A configuration change by our data warehouse provider affected our data processing pipeline. We are deploying an update to restore normal operation. Existing recommendations remain unaffected.
- identified Sep 23, 2026, 07:24 PM UTC
We have deployed an initial fix and are addressing one remaining code path. A follow-up update is being released. Core recommendation generation is proceeding for most workflows. We expect full resolution shortly.
- monitoring Sep 23, 2026, 07:46 PM UTC
A fix has been deployed. New recommendations are now being generated normally. We are monitoring to confirm stability.
- resolved Sep 23, 2026, 08:09 PM UTC
This incident has been resolved. All recommendation services are operating normally.