Tesorio experienced a minor incident on September 29, 2026 affecting AI / Relay, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 02:44 PM UTC
We are investigating reports of intermittent issues with AI-powered features, including AI Chat and automated agent tasks. Core platform functionality including Dashboard, Payments, and Collections is unaffected. We will provide updates as we learn more.
- identified Sep 29, 2026, 02:46 PM UTC
We have identified the cause as an upstream issue with our AI provider. Some AI-powered features such as AI Chat and automated tasks may experience intermittent errors or delays. Built-in retry mechanisms are recovering most affected tasks automatically. All other platform features are operating normally. We are monitoring our provider's recovery and will update when the issue is resolved.
- monitoring Sep 29, 2026, 03:17 PM UTC
Our upstream AI provider has deployed a fix and reports most services recovered. We are monitoring to confirm stability of AI Chat and automated tasks. Core platform features were not affected and continue to operate normally.
- monitoring Sep 29, 2026, 03:42 PM UTC
Our upstream AI provider reports all services operating normally since 14:59 UTC. We are continuing to monitor for stability before resolving. All other platform features remain unaffected.
- resolved Sep 29, 2026, 04:01 PM UTC
This incident has been resolved. Our upstream AI provider confirmed full recovery and all AI-powered features are operating normally. Failed tasks during the incident were recovered by built-in retry mechanisms. Thank you for your patience.