TeraSwitch incident

Teraswitch Console & API - Increased Errors / Unavailable

Critical Resolved View vendor source →

TeraSwitch experienced a critical incident on November 18, 2025 affecting API and Portal (console.tsw.io), lasting 6h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:08 PM UTC
Resolved
Nov 18, 2025, 06:09 PM UTC
Duration
6h
Detected by Pingoru
Nov 18, 2025, 12:08 PM UTC

Affected components

APIPortal (console.tsw.io)

Update timeline

  1. investigating Nov 18, 2025, 12:08 PM UTC

    Teraswitch is investigating monitoring alerts/errors in our console (console.tsw.io) and API (api.tsw.io). This appears to be due to an underlying major cloud provider which is experiencing an outage. We will provide an update as more information becomes available.

  2. identified Nov 18, 2025, 12:15 PM UTC

    This issue has been isolated to an ongoing Cloudflare network outage - see their incident page for more details: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  3. resolved Nov 18, 2025, 06:09 PM UTC

    Cloudflare updated their incident report that their services are now operating normally - they will post a final update to the incident once their investigation has concluded. Teraswitch monitoring confirms our console / API services have stabilized with no further errors. This incident is now resolved.