Resolved after 18 hours 7 minutes, affecting Cloud Streaming Servers, on July 28, 2023.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Jul 28, 2023, 02:29 AM UTC
The latest Core Client software release has an issue that can cause device connect/disconnect events to not be detected properly. This can cause devices to show online when they are disconnected, offline when connected, or online but with no streams available. If your device has gone offline but is still showing online in Core, or if you have connected a device to the server but it is not displaying as online, please restart your server. We are working on a patch and will provide further updates here as they are available. We will revert the 'latest' software version until a fix is released so affected users can redeploy servers if desired. Streaming server behavior for online devices acting normally is not affected.
- identified Jul 28, 2023, 04:16 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 28, 2023, 08:36 PM UTC
This incident is resolved with Core Client version 2.35.7.
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