Tencent Cloud incident
We are writing to provide a final update regarding the previously reported incident involving a cooling system anomaly at the data center wh
Resolved after 158 days, affecting Seoul (ap-seoul), on April 26, 2026.
Dear Valued Customer, We are writing to provide a final update regarding the previously reported incident involving a cooling system anomaly at the data center which serving Seoul Zone 2 . We are pleased to confirm that the cooling system has been fully repaired and all services have been completely restored . We recommend that you verify your business operations at your earliest convenience. Should you have any questions or require further assistance, please do not hesitate to contact us.
Affected components
Update timeline
- resolved Apr 26, 2026, 03:22 AM UTC
Dear Valued Customer, We are writing to provide a final update regarding the previously reported incident involving a cooling system anomaly at the data center which serving Seoul Zone 2 . We are pleased to confirm that the cooling system has been fully repaired and all services have been completely restored . We recommend that you verify your business operations at your earliest convenience. Should you have any questions or require further assistance, please do not hesitate to contact us.
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