Resolved after 6 hours 16 minutes, affecting CodeBox, on April 22, 2020.
CodeBox restored their API server, and we are able to once again generate codes. This issue is resolved.
Affected components
Update timeline
- investigating Apr 22, 2020, 07:06 PM UTC
At 2:26pm ET the CodeBox API stopped responding, thus we are unable to generate one-time codes at this time. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. CodeBox acknowledged the outage at 3:00pm ET and is working to resolve the issue.
- investigating Apr 22, 2020, 08:50 PM UTC
CodeBox restored their API server, and we are able to once again generate codes. This issue is resolved.
- resolved Apr 23, 2020, 01:22 AM UTC
This incident has been resolved.
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