Tenant Turner incident
CodeBoxes currently unable to generate new codes
Resolved after 1 hour 5 minutes, affecting CodeBox, on October 14, 2021.
The issue with CodeBox generating new codes has been resolved. Please reach out to our support team if you experience anything unexpected. Thank you!
Affected components
Update timeline
- identified Oct 14, 2021, 06:22 PM UTC
We learned that CodeBox lockboxes are currently unable to generate new codes. This issue impacts the box's ability to generate on-demand codes for vendors, agents, etc. and it impacts the scheduling of new CodeBox self-access appointments. It does not impact viewings that have already been scheduled. We will continue to update this page as we know more.
- resolved Oct 14, 2021, 07:27 PM UTC
The issue with CodeBox generating new codes has been resolved. Please reach out to our support team if you experience anything unexpected. Thank you!
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