Resolved after 2 days 17 hours, affecting CodeBox, on August 2, 2022.
CodeBox has released a fix for their API issue. We're seeing one-time use codes being generated again. Any prospective tenant who attempted to schedule a showing but was not able to get a code has received an email from Tenant Turner notifying them that they can schedule showings again. We'll continue to monitor and mark this issue as resolved if we do not see any other issues.
Affected components
Update timeline
- investigating Aug 02, 2022, 07:55 PM UTC
Earlier today the CodeBox API stopped responding, thus we are unable to generate one-time codes at this time. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. CodeBox acknowledged the outage at noon ET and is working to resolve the issue.
- monitoring Aug 03, 2022, 10:53 PM UTC
CodeBox has released a fix for their API issue. We're seeing one-time use codes being generated again. Any prospective tenant who attempted to schedule a showing but was not able to get a code has received an email from Tenant Turner notifying them that they can schedule showings again. We'll continue to monitor and mark this issue as resolved if we do not see any other issues.
- resolved Aug 05, 2022, 01:18 PM UTC
This incident has been resolved.
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