Resolved after 3 hours 12 minutes, affecting CodeBox, on December 29, 2022.
The CodeBox API has resumed responding to code generation requests. While this issue is resolved, we'll continue to monitor. Please reach out to our support team if you experience anything unexpected. Thank you!
Affected components
Update timeline
- investigating Dec 29, 2022, 02:52 PM UTC
The CodeBox API is intermittently not responding, thus we are unable to generate one-time codes at this time. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. The CodeBox technical team is investigating.
- investigating Dec 29, 2022, 05:03 PM UTC
The CodeBox API has resumed responding to code generation requests. While this issue is resolved, we'll continue to monitor. Please reach out to our support team if you experience anything unexpected. Thank you!
- resolved Dec 29, 2022, 06:04 PM UTC
CodeBox identified the source of the non-responsiveness and corrected it.
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