Resolved after 13 minutes, affecting SentriLock, on May 30, 2024.
SentriLock is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code. Requests for new codes that cannot be generated while the SentriLock API is down will be put into a queue. Once the SentriLock API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. SentriLock acknowledged the outage and is working to resolve the issue.
Affected components
Update timeline
- identified May 30, 2024, 09:09 PM UTC
SentriLock is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code. Requests for new codes that cannot be generated while the SentriLock API is down will be put into a queue. Once the SentriLock API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. SentriLock acknowledged the outage and is working to resolve the issue.
- resolved May 30, 2024, 09:22 PM UTC
This incident has been resolved.
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