TempWorks incident

Apps Enterprise Service Impact

Resolved after 3 hours 14 minutes, affecting RDP Web Access and RDP Gateway and 1 more, on September 16, 2024.

monitoring Sep 16, 2024, 05:27 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 16, 2024, 04:30 PM UTC
Resolved
Sep 16, 2024, 07:44 PM UTC
Duration
3h 14m
Detected by Pingoru
Sep 16, 2024, 04:30 PM UTC

Affected components

RDP Web AccessRDP GatewayRDP Connection BrokerRDP Session Hosts

Update timeline

  1. investigating Sep 16, 2024, 04:30 PM UTC

    Users are reporting an error - "The remote resource can't be reached" when loading Enterprise via apps.ontempworks.com. We are currently investigating.

  2. investigating Sep 16, 2024, 04:31 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 16, 2024, 04:41 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 16, 2024, 05:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 16, 2024, 07:44 PM UTC

    This incident has been resolved.

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